Worst tech support of all time
It's undeniable. F-Secure support for Freedome might as well be non-existent. I have NEVER come across such poor quality tech support for any VPN client; or indeed any software product for that matter. You guys don't even know whether Freedome uses UDP or TCP protocol! On the one time I got through on live chat (99% of the time it's "unavailable"); the person whom I was interacting with seemed to possess an IQ barely above plant level. I was continually referred to totally & utterly irrelevant URL links - that were meaningless; useless; and (in most cases) years out of date.
I've just done a search on the topic "split tunneling" - nowhere is it even mentioned. NOWHERE. Disgraceful. I'm not being facetious when I state that F-Secure should simply decommission its entire so-called support forums. They are a complete & total waste of time.
This is totally unlike F-Secure, having used them for over 10 years, I've never had a bad encounter.
I can't help you with your technical query - as I'm just a user/cutomer.
However, I suggest you get in contact with them via chat & request a specialist tecnician to email you or call you.
Sorry I can't help further
What a facile reply. Did you even bother to read my original post CJJ? I have (= I have already) contacted them via live chat and via their so-called specialist technicians. I got nowhere. Why the hell do I you think I came onto this forum?!?
As I've pointed out in some of my other posts, F-Secure's M.O. is to obfuscate, inveigle, and deceive whenever anyone asks them uncomfortable questions (i.e. their about their despicable logging practices - Freedome keeps logs for longer than any other VPN on the market); awkward questions (like their very close relationship to GCHQ - which I notice was deleted within hours from this forum*); or simply basic technical question like encryption protocols (e.g. UDP vs TCP).
I stand by my original comments: I won't repeat them again (there's no need to - go back and read them properly this time).
* Talk about proof of a guilty conscience! If F-Secure had nothing to hide, then they wouldn't refuse to talk about their very close relationship to GCHQ - where even asking them questions about it results in the post been deleted. It's just so blatantly obvious that trusting F-Secure with your encrytpted data is ... well, you might as well be using a VPN developed and run by GCHQ. If the rest of the users on this forum wish to be in a permanent state of gullibility and naivety, then good luck to you all.
GO **bleep** YOURSELF F-SECURE. The truth hurts doesn't it? Go on - why stop with one post? Why don't you delete them all - you mother**bleep**ers.
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Thank you for your reply, yes I did read your post, No I don't understand your issue because I'm just PC user.
I understand you "contacted" F-Secure but was not happy.
IF you really want to move forward with F-Secure & resolve whatever issue you have - then you must continue to have Dialogue with them.
You claim they are the" Worst Tech Support" is in my view totally unfounded - yes over the years I've had issues and had to get some higher technical specialists to contact me but F-Secure have always responded and resolved any issues to my satisfaction. They are more contactable than any other AV or VPN provider I have used.
With regards to your other claims regarding GCHQ - why are you bothered what Gov agencies can read? They have been opening written mail for centuries - electronic mail is no different.
Having read your last post, you seem to be extremely negative & if that is how you try to get help then no wonder you are failing to move forward.
Also, I feel you have your own agenda here and probably work for a competitive organisation that wants to discredit F-Secure.
"posts are not deleted but may be unavailable" – what Orwellian doublespeak 🖕.
Go **bleep** yourself CJJ.
You're a troll CJJ.
"you must continue to have Dialogue with them." Why? Give me one good reason, you moron, you **bleep**ing troll. I have no intention whatsoever of further wasting my time on this forum or with F-Secure when they've demonstrated beyond all doubt that they're technically illiterate.
"Your experts"? "Your experts"?! You need **bleep**ing experts to answer the simplest of questions? My answer to such a basic question would have been answered within 10 seconds on a live chat with ExpressVPN. Why do you even bother having live chat tech support when they're manifestly ignorant in the extreme?
Btw, **bleep** your constant suggestions that I read this article or that – every time I read one of the articles cited by you, I discover that it's totally irrelevant.
Go **bleep** yourself – you **bleep**ing troll.