Account / E-Mail Address
I forgot with what E-Mail address I registered my bought account.
I wanted to use my account on another computer, but all possibles emails I have don´t seem to be the one for which I bought.
I have freedome running on one computer, but I cannot see the account email which with I registered.
So my question is:
How can I recover my account without knowing the e-mail address? I allready used all email addresses I have with "forgot your password?" function, but no email ever arrives...
can you help?
Ukko Posts: 3,522 Superuser
I think that enough step is to contact official Support Channel:
Chat, for example.
In fact, need to provide more information about purchase (date, invoices or anything like this).
Then, there should be some ID information under Freedome UI; Or can be visible for Support Agents during their "investigation".
In addition, I think that email is needed (password; as requirement for login into account) only for F-Secure TOTAL solution (where Freedome is part of package).
Otherwise, it is only voucher / activation key or licence key. Thus, good to doublecheck availability of any letters under your mail accounts about this information (rather than try to use "forgot password").