FREEDOME subscription mismatch
Hello, I am really trying to like your service, but it is really terrible.
I have an active subscription to TOTAL for 10 devices. Only 8 of those are currently configured for FREEDOME.
When I try to install FREEDOME through my subscription for my current Mac laptop, it still insists that I put in a subscription code, even when I am doing it through my account.
I do not know where I can find that subscription code, as I renewed my subscription online and through Cleverbridge. They gave me a reference number which your system does not accept as a subscription code. So I do not have a subscription code that I can find.
What do I do to get my account/subscription to recognise the device I am installing FREEDOME on?
This discussion has been closed.