Installation Failure

I purchased F-Secure safe 5 months ago.  I have 3 licences and installed the other 2 licences on differing machines okay.  This ASUS laptop with Windows 10 Starter keeps saying Remove incompatable applications. F-Secure Safe.  I had a previous version of F-Secure safe but purchased it like a new customer rather than renew.  I select the option to remove several times and even though it appears to go through the removal process and retarts the machine the same message comes up.


I am in New Zealand so there is no phone number to contact and the Australia phone number is a free phone that doesn't work out of the country.  I have never found a time that the Chat option is available always closed.


Help there must be some residual files of old F-Secure safe which I can't see and can't remove.


Any suggestions.


Many thanks.  


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