Cannot upgrade to Total

I am dissapointed that F-Secure makes it impossible to upgrade from Safe to Total. If I make a new account I can get Total for 2 years for $170 and the 'free' WIFI router. After wasting a good part of an hour I finally stumbled onto an upgrade option but I'm only offered 1 year and no router. Last time I renewed I had to jump through all sorts of hoops to get a 2 year subscription.

 

I don't know why F-Secure provides a user-hostle environment for loyal continuing customers.

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