Product doesn't retry after failed self-upgrade

tbuen

Hello.

 

I'm trying to install 

UnitymediaSicherheitspaketNetworkInstaller-NRWHessen.exe

on new Windows 10 notebook from HP Inc. using an admin account.

After accepting download of the installation assistent, installation fails.

Logfiles report "E: Installer::HandleUpgrade: Failed to launch self-upgrade: 740"

 

downloaded_files:
=================
2019-04-09 20:00:55.840 [2da8.35b4] I: (FILE) Success 'https://47796.spi.f-secure.com:443/packaging/services/spi/stubconfiguration?operatorId=47796&version=55' -> 'C:\Users\<edited>\AppData\Local\F-Secure\fs82930250.tmp\stubConfig.xml'0 retries) [HTTP 200][Win32 0] in 313ms (2636 bytes -> 8kB/s)
2019-04-09 20:00:56.288 [2da8.32cc] I: (FILE) Success 'https://download.sp.f-secure.com/SE/Unitymedia/latest/installer/UnityMedia.exe' -> 'C:\Users\<edited>\AppData\Local\F-Secure\fs82930250.tmp\UnitymediaSicherheitspaketNetworkInstaller-NRWHessenUpgrade.exe'0 retries) [HTTP 200][Win32 0] in 437ms (1729992 bytes -> 3958kB/s)

 

stub:
=====
2019-04-09 20:00:55.292 [06e4.06ec] I: *** LOGGING STARTED *** (UTC+2:00, session: 0x4)
2019-04-09 20:00:55.292 [06e4.06ec] I: Binary version: 3.06.180.0, compilation time: Feb 3 2016 13:31:28
2019-04-09 20:00:55.292 [06e4.06ec] I: InstallerExt:arseCommandLine: Command-line: "C:\Users\<edited>\Downloads\UnitymediaSicherheitspaketNetworkInstaller-NRWHessen.exe"

2019-04-09 20:00:55.370 [2da8.37fc] I: *** LOGGING STARTED *** (UTC+2:00, session: 0x4)
2019-04-09 20:00:55.370 [2da8.37fc] I: Binary version: 3.06.180.0, compilation time: Feb 3 2016 13:31:28
2019-04-09 20:00:55.370 [2da8.37fc] I: InstallerExt:arseCommandLine: Command-line: "C:\Users\<edited>\AppData\Local\Temp\fs82930156.tmp\UnitymediaSicherheitspaketNetworkInstaller-NRWHessen.exe" "C:\Users\<edited>\Downloads\UnitymediaSicherheitspaketNetworkInstaller-NRWHessen.exe" --nocopy
2019-04-09 20:00:55.386 [2da8.37fc] I: LanguageSelect:electLanguageFromEnvironment: User display language is 'German' (de-DE)
2019-04-09 20:00:55.386 [2da8.37fc] I: LanguageSelect:electLanguageFromEnvironment: Selected 'de' as the default language (score: 4)
2019-04-09 20:00:55.386 [2da8.37fc] I: LanguageSelect:electLanguageFromEnvironment: Language locked by score (threshold: 4)
2019-04-09 20:00:55.386 [2da8.37fc] I: WSACCommunication::IsSecurityInstalledAndActive: Querying security provider statuses...
2019-04-09 20:00:55.401 [2da8.37fc] I: WSACCommunication::IsSecurityInstalledAndActive: Computer is protected by security products
2019-04-09 20:00:55.417 [2da8.2070] I: CcfDownload::CcfDownloadInstance:etProxyAddress: Setting proxy to '<disabled>'
2019-04-09 20:00:55.840 [2da8.2070] I: Downloader:houldSelfUpgrade: Self-upgrade is needed, current: 3.06.180, available: 3.17.192
2019-04-09 20:01:04.136 [2da8.37fc] I: Installer::FinalizeDownload: Download finished, result = DownloadSuccess
2019-04-09 20:01:04.152 [2da8.1210] I: GuiManager:penDialog: Showing dialog type 0
2019-04-09 20:01:04.230 [2da8.1210] I: GuiManager:penDialog: Showing dialog type 8
2019-04-09 20:02:50.688 [2da8.37fc] I: Installer::HandleUpgrade: User accepted self-upgrade
2019-04-09 20:02:50.750 [2da8.37fc] *E: Installer::HandleUpgrade: Failed to launch self-upgrade: 740
2019-04-09 20:02:50.766 [2da8.1210] I: GuiManager:penDialog: Showing dialog type 4
2019-04-09 20:06:52.511 [2da8.1210] I: MsgLoopThread: Message loop exited
2019-04-09 20:06:52.511 [2da8.37fc] I: AdminHandler::Abort: Set abort signal
2019-04-09 20:06:52.511 [2da8.37fc] I: AdminHandler::Abort: Set abort signal
2019-04-09 20:06:52.527 [2da8.37fc] I: wWinMain: Exiting with code: 1 (Failed)
2019-04-09 20:06:52.527 [2da8.37fc] I: *** LOGGING ENDED ***
2019-04-09 20:06:52.542 [06e4.06ec] I: wWinMain: Secure copy finished: 1 (Failed)
2019-04-09 20:06:52.542 [06e4.06ec] I: *** LOG AUTO-CLOSED ***

stub_2:
=======
2019-04-09 20:01:04.152 [22c8.21d0] I: *** LOGGING STARTED *** (UTC+2:00, session: 0x4)
2019-04-09 20:01:04.152 [22c8.21d0] I: Binary version: 3.06.180.0, compilation time: Feb 3 2016 13:32:15
2019-04-09 20:06:52.511 [22c8.21d0] I: AdminInstaller::InstallationSequence: Cancel signal received
2019-04-09 20:06:52.511 [22c8.21d0] I: wWinMain: Exiting with code: 2
2019-04-09 20:06:52.511 [22c8.21d0] I: *** LOGGING ENDED ***

 

I looked for known problems -

 

https://community.f-secure.com/t5/Home-Security/TP133-Windows-Client-Release/m-p/68091/highlight/true
?04-03-2015 03:46 PM

Fixed issues
Common:

Product doesn't retry after failed self-upgrade (CTS-95981)

 

this should be fixed as product version is younger, right?

 

https://community.f-secure.com/t5/F-Secure-SAFE/Install-fails/m-p/113462#M20053

 

contains a hint about missing root cert's, will try the tip

"just type into your browser: https://download.sp.f-secure.com/ ."
to download root certificates later today.

 

Ville

Hi,

 

This forum is meant for beta reports. The issue is that 3.xx series can't self-upgrade to 4.xx series installer, due to different elevation levels. I will let our deployment team know so they will configure it not to try self-ugprade at all, instead just show error to user that they need to get latest installer manually.

 

Ville

(F-Secure R&D)

 

tbuen

Thank you for the quick response, and sorry for choosing the wrong forum.

(This was my first post and I was't offered a choice of forums.)

Glad to learn that you'll forward this to the correct group.

I hope you can tell me from where to get the latest installer manually, 

so that I can proceed with the installation.

(And that my product key will also be valid for the 4.xx version.)

Thanks in advance.

Ville

Hi,

 

The link to latest installer was in the log you pasted in the first post.

https://download.sp.f-secure.com/SE/Unitymedia/latest/installer/UnityMedia.exe

You can just download it from there and run it, it should install successfully. It looks like UnityMedia is hosting their own copy of the installer and that may not be the latest one. I hope they will fix the situation soon. The keycode works for all versions.

 

Ville

(F-Secure R&D)

 

tbuen

Hi Ville,

 

I was able to execute the UnityMedia.exe installer successfully.

Thanks again!