roblox stops working after updates

emcfluff1982

every time roblox updates i have to go to into the 'deepguard' tab and add exclusions so roblox will work. otherwise the stupid 'initialization' error occurs. I maintain all my home's computers and having to do this once a week on 5 computers is annoying. Why can't f-secure add roblox to their safe list? Why do i have to do the exclusions at all? I see in other forum questions, people having the same problems and i don't think it is right we have to adjust the 'deepguard' at all. There must be a better solution than restarting my computer. Please could someone do something about this.

[Deleted User]

Hello @emcfluff1982 

 

Assuming that you have already seen this thread for the same issue that you are experiencing right now. In this case, we need you to ensure that you are using latest version of F-secure on your end. If you are unsure, may I know the name and version of your F-secure product?

 

Occasionally, F-secure programs may incorrectly flag programs, an occurrence known as a false positive.

To attend to this issue, we have a Sample Analysis Department (SAS) to help verify these files. Kindly send these samples for verification to our SAS team. They will then liaise the issue with you directly. Please go to this link for submission and this link for guidance on how to submit the sample.