Worried my machine is unsafe

tori276
tori276 Posts: 4 New Member
in F-Secure SAFE

I installed F-Secure Safe about a month ago, but suddenly find my machine starts running slow and the database is trying to update (! icon) when I look at the icon at the top of my mac.  I keep getting Ca't connect to server messages and orange or red (!) symbols.

Any idea what I need to do?  I try to run the antivirus, but the window doesn't even come up?  Have I got something wrong with my machine?

Like

Comments

  • tori276
    tori276 Posts: 4 New Member

    Forgot to add I'm using Google Chrome and latest Mac software.

    Like
  • Simon
    Simon Posts: 2,666 Superuser

    Have you checked your subscription status in your SAFE Portal?

     

    Like
  • tori276
    tori276 Posts: 4 New Member

    Thanks, it's valid until 2021.

    Like
  • tori276
    tori276 Posts: 4 New Member

    I'm also getting a "Check for updates" failed message all the time.

    Like
  • MNielsen
    MNielsen Posts: 22

    Try uninstalling F-secure. Restart your computer. Reinstall F-secure. Restart your computer once again, after reinstalling F-secure.

     

    It's important, you restarts the computer even it  don't ask for a restart.

    Like
This discussion has been closed.

Categories

Pricing & Product Info