Worried my machine is unsafe

tori276tori276 Posts: 4
in F-Secure SAFE

I installed F-Secure Safe about a month ago, but suddenly find my machine starts running slow and the database is trying to update (! icon) when I look at the icon at the top of my mac.  I keep getting Ca't connect to server messages and orange or red (!) symbols.

Any idea what I need to do?  I try to run the antivirus, but the window doesn't even come up?  Have I got something wrong with my machine?

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  • tori276tori276 Posts: 4

    Forgot to add I'm using Google Chrome and latest Mac software.

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  • SimonSimon Posts: 2,587

    Have you checked your subscription status in your SAFE Portal?

     

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  • tori276tori276 Posts: 4

    Thanks, it's valid until 2021.

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  • tori276tori276 Posts: 4

    I'm also getting a "Check for updates" failed message all the time.

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  • MNielsenMNielsen Posts: 22

    Try uninstalling F-secure. Restart your computer. Reinstall F-secure. Restart your computer once again, after reinstalling F-secure.

     

    It's important, you restarts the computer even it  don't ask for a restart.

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