Refund

Steele3470

I’ve unfortunately double ordered my subscription due to a technical error on my tablet I’m wanting to keep one subscription but have the other cancelled how do I do this? I am currently unable to use a phone is an email address available?

Ukko

Hello,

 

I am only an F-Secure user (their home solutions).

 

I think that most suitable step is to contact their official Support channel (chat as example; when available):

• https://www.f-secure.com/en/web/home_global/contact-support

Otherwise, with workhours - maybe - there will be attention from official F-Secure Community Managers. And further escalation by them.

 

Meanwhile, possible to read invoices / letters about purchase - what if it is possible to trigger refund from this side OR by contacting their partners (for example, it is can be cleverbridge AG).

 

Thanks!