I can't transfer my FREEDOME licence which I got from "Chip Adventskalender"

I got a free licence for one year for FREEDOME, and I'm really happy with it. But  I had to reinstall my operating system, so I have to transfer my subscription, but when I enter the code it says: [See on Picture]

Please help me,

LeetschUnbenannt.PNG

this is the error message I get

Best Answer

  • SethuSethu Posts: 644 Moderator
    Accepted Answer

    Hello @Leetsch2002 

     

    Freedome license receive from Chip.de/magazines is only valid for 1 device. If you try to use this license on more than one device, it is immediately blocked and can no longer be used.

Comments

  • JaimsJaims Posts: 397 Moderator

    Hi @Leetsch2002 

     

    From screenshot, you have installed F-Secure Freedome VPN. The activation key, if correctly enterred and valid, should work fine. 

     

    I will recommend you install F-Secure Freedome VPN on another device and try using the same code to activate it and see if it works. This will help us narrow down if the issue is truly with the code or the program on your computer. If result is same, there's a possibility that the code has expired or wrong.

     

  • But how could the code be broken/expired? The code is valid since December 29th 2019. That's what FREEDOME itself wrote me at "Abonnement" when it worked fine in the past.

  • Ok, that's bad for me. Can't I do anything to transfer it?

  • SethuSethu Posts: 644 Moderator

    Hello @Leetsch2002 

     

    Yes, there is no alternate way and can't re-use the subscription. Having said that, you can also contact our F-secure support to check whether any discount code available for Freedome if any.

    Jaims
  • Ok, thank you for your time and help

    Sethu
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