F-secure stops using Roblox - "Initialization error 4"

RHS · March 2019

Hi.

F-secure stops using Roblox - "Initialization error 4", and I have to turn off DeepGuard to play the games. This seems wrong to do. Is there any other solution that ensures the safety, or is there something wrong with F-Secure?

Appreciate answers and solutions.

Thanks.

Ukko · March 2019

Hello,

Sorry for my reply. I am only an F-Secure user (their home solutions).

Sounds that it is a known trouble (or even a known limitation). At least, it was discussed before and sorted; but, probably, trouble is back with recent days. Examples of discussion:

I feel that such a situation is based on 'own protection design' of Roblox (maybe against cheating). F-Secure DeepGuard should to inspect and analysing application at its launch. Kind of "hook" and if application is not whitelisted (excluded/trusted) for this layer -> there can be compatibility troubles when Roblox detect something as interception.

Anyway, I feel that it should be possible to try next things:

-- to contact their official Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

-- to transfer screenshot, URL or anything else via their F-Secure SAS page:

https://www.f-secure.com/en/web/labs_global/inform-us

as information about false positive.

-- to try exclude Roblox executable/folder. It is a little be more nice workaround than to disable DeepGuard completely.

https://help.f-secure.com/product.html#home/safe-windows/latest/en/task_13205052E3D44C44BA2491A55A7F818F-safe-windows-latest-en

Thanks!