F-secure stops using Roblox - "Initialization error 4"

RHS

Hi.

F-secure stops using Roblox - "Initialization error 4", and I have to turn off DeepGuard to play the games. This seems wrong to do. Is there any other solution that ensures the safety, or is there something wrong with F-Secure?

Appreciate answers and solutions.

Thanks.

Ukko

Hello,

 

Sorry for my reply. I am only an F-Secure user (their home solutions).

 

Sounds that it is a known trouble (or even a known limitation). At least, it was discussed before and sorted; but, probably, trouble is back with recent days. Examples of discussion:

• https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-Safe-for-PC-is-blocking/m-p/106133
• https://community.f-secure.com/t5/F-Secure-SAFE/F-secure-stops-using-Roblox-quot/m-p/106148
• https://community.f-secure.com/t5/Business/issues-with-roblox/m-p/113622
• https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-DeepGuard-Ultralight/m-p/115471

I feel that such a situation is based on 'own protection design' of Roblox (maybe against cheating). F-Secure DeepGuard should to inspect and analysing application at its launch. Kind of "hook" and if application is not whitelisted (excluded/trusted) for this layer -> there can be compatibility troubles when Roblox detect something as interception.

 

Anyway, I feel that it should be possible to try next things:

 

-- to contact their official Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

 

-- to transfer screenshot, URL or anything else via their F-Secure SAS page:

https://www.f-secure.com/en/web/labs_global/inform-us

as information about false positive.

 

-- to try exclude Roblox executable/folder. It is a little be more nice workaround than to disable DeepGuard completely.

https://help.f-secure.com/product.html#home/safe-windows/latest/en/task_13205052E3D44C44BA2491A55A7F818F-safe-windows-latest-en

 

Thanks!

RHS

Thank you for your feedback

Ukko

Hello,

 

Just as discussion.

Trouble should be fixed on current day. At least, based on this reply:

https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-DeepGuard-Ultralight/td-p/115471

 

What is your experience about?

 

Thanks!