F-secure internet security, message: youre prenumeration has expired

Hi

 

I have bought a new subscription valid to 2020 and downloaded it to my computer ( windows 10 home). But for some reason F-secure AND windows defender get turned off and I get messages that I have to renew my subscription för F-secure. I have done that 3 times today and totally about 10 times since I bought it (dec 2018). What Is the problem?

 

Katarina

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