Unable to start F-secure freedom

Lassijuhani
Lassijuhani Posts: 4 Explorer
in F-Secure VPN

I have had the F-secure Freedom installed on my Mac Mini for several years. Today it refused to start. I uninstalled it using the Mackeeper.app and installed it again. The installation ended with "Could not configure the app. Restart Freedom and try again." I restarted, to no avail. I uninstalled the app, shut down the computer, started it anew and installed the Freedom, with the same result.

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  • Sethu
    Sethu Posts: 687 Former F-Secure Employee

    Hello @Lassijuhani

     

    May I know the version of your Mac OS? 

     

    Also, may I ask you to try remove Freedome completely by following the steps from this article? and using uninstallation tool? 

     

    Will you then please try check re-instalallation?

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  • Lassijuhani
    Lassijuhani Posts: 4 Explorer

    Mac OS Mojave 10.14.3. The problem started actually after my Mac Mini had been updated to this OS version. I uninstalled the Freedeom using the MacKeeper smart uninstaller, shut down the computer and started it again. I tried to reinstall the Freedom with the same result.

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  • Sethu
    Sethu Posts: 687 Former F-Secure Employee

    Hello @Lassijuhani,

     

     

    In such case, we need to analysis the logfile in order to find the error message that related to installation issue. So please contact our F-secure support team for further investigation is required.

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