Problem with my account and uppgrade to Total

Rikard

Hi,

I tested a trial version of Safe in 2107 and after that, I didn't log on my account until today when I want to by Total.

 

The picture basically says that my Safe trial period has ended and I must renew it.

When I press the "buy now" button my only option is to renew Safe and I can't buy Total.

 

What shall I do?

Do I need to make a new account with a new email because of this or can my account be deleted so I can use my email again?

 

 

Kind Regards
/Rikard

Ukko

Hello,

 

Sorry for my reply. I am only an F-Secure user (their home solutions).

 

Probably, yes. 

If next knowledgebase articles:

• https://community.f-secure.com/t5/F-Secure-TOTAL/Upgrading-from-F-Secure-SAFE-to/ta-p/86313
• https://community.f-secure.com/t5/F-Secure-TOTAL/Upgrading-with-a-box-code-from-F/ta-p/98191
• https://community.f-secure.com/t5/F-Secure-TOTAL/How-do-I-convert-my-F-Secure/ta-p/86319

are not applied to your current state and account.

 

Then possible to contact their official Support Channel (chat as example):

• https://www.f-secure.com/en/web/home_global/contact-support

and to request tweak, fix or even "delete" your account. Or to ask any other advice for upgrade to F-Secure TOTAL. Likely that there should be workaround and ability to save your account; but re-pin it to TOTAL.

 

Another option is to create fresh account. For example, possible to try create account with your mail-address (in fact); but to try use it with "alias" (just like for some of known mail providers: yourmailaddress+TOTAL@yourmailprovider[.]com ; where "+" start of alias-use and "TOTAL" is your custom alias).

 

Thanks!