Freedom license for Android disappeared

Hi,

I bought 3 licenses of Freedom VPN in the cyber Monday sale. I used one on my PC and one on my Android phone. They worked great.

Suddenly, the license from my phone disappeared and the VPN is no longer registered (the license in my PC works as usual).

How can I troubleshoot the issue?

Thanks

Comments

  • JaimsJaims Posts: 397 Moderator

    Hi @JohnDo

     

    There is a possibility that only the trial version was active on that Android device. Have you tried to enter the code to activate the Freedome again on the device?

     

    Please click here  on how to perform these steps.

    Do compare the validity by checking the "Subcription" tab to help you ascertain if all the devices correspond on the expiry date.

    Laksh
  • JohnDoJohnDo Posts: 2

    Hi Jaims,

    I'm sure I had a proper license. I've been using Freedom for 3 years now and this was a simple renewal. 

    I didn't try to re-enter the code, not to lose the last activation I have. 

    Can I check how many times I used my license? If it is the same device, will the system know it and I won't lose an activation? 

    Thanks

     

  • LakshLaksh Posts: 4,432 Community Manager

    Hello JohnDo,

     

    For multi device subscriptions, we have the license transfer option as mentioned in this article. Please have a look at the article to know more about how the license transfer works.

     

    You can try to re-enter the code on the device to activate it.

     

     

This discussion has been closed.