Virgin Media

Basildon_Bill

Having installed as per guide I expected 1 year free subscription but instead got only free trial which has now expired 

Ukko

Hello,

 

Sorry for my reply. I am only an F-Secure user (their home solutions).

 

One option is try to contact their official F-Secure Support Channels (chat or phone):
https://www.f-secure.com/en/web/home_global/contact-support

Just as ability to check your account and subscription information.

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Another option is own try to doublecheck that your registered account is pinned to Virgin Media promotional (and that promotional is still active/valid).

 

For example, when you login into your F-Secure account - does it branded by Virgin Media logo?

If not - probably account is not pinned to noted offer; and maybe possible to re-try and to register account with provided steps (with doublecheck that all required information like cookie, specific exact URL and other points are there).

 

Thanks!