Install fails after removing Norton

martin86

I bought a new laptop that had Norton internet 2011 installed. I knew I was going to have trouble because I went through this when I installed F-Secure on my PC a few years ago. I used the Norton Removal Tool and it looked like it worked, but the F-Secure install failed again. I called Norton and they remotely connected and found no trace of Norton in the laptop, but the instal is still failing. What can I do next to get a successful install of F-Secure.

Janiashvili

easiest way - reinstall OS

[Deleted User]

Hi martin86,

 

Can you try to download our sidegrade tool to remove any conflicting software include Norton.

 

ftp://ftp.f-secure.com/support/tools/sidegrade/fssg_sa_package_7.4-214.exe

 

Then try to install F-Secure again.

 

If the installation still fails, please send us the fsdiag report for us to investigate. You can contact our technical support for further assistance.