Forum language: EN | FI
I had the app on my ipad for several years, and now when i got myself an iphone, i cant install the app on the iphone..
i dont have the mail from subscription start..
I found this similar thread here that related to your query.
If the issue still remain, please provide us some more information about your Freedome purchase. Did you purchase it through F-secure website? or through appstore?
Hi, i think i got it thru appstore. It’s a continuing purchase. I would really like to have it on my phone also.
Subscriptions from the App Store cover all your iPhones and iPads that use the same Apple ID. If you have a valid subscription, tap 'Restore purchase'. Could you please try the following steps and check again?
Note: Make sure your iOS device using the same Apple ID with your F-Secure FREEDOME purchase.
1. Open the F-Secure FREEDOME app2. Tap Subscription3. Tap Restore iTunes purchases4. Tap Restore purchases5. Freedome is now activate
If it does not gets activated or takes time to activate, remove Freedome from the device , restart and reinstall it back. Next follow back the steps from Step number 2 to activate it.
I tried that, but got answer that :subscription status unchanched. (I did this on my iphone)
on my ipad subscription is active. When i try to do same in ipad, it opens itunes, an shows my subscription is ok. Next billing date is 16 march 2019.
on both devices i have same apple id in use. On ipad I have different icloud in use, could that be the problem ?
i have always made app purchases wit my ID firstname.lastname@example.org. Can you check if my freedome is bought with that id?
Thank you for trying out the given steps, the best we would like you to contact our F-secure support to find more details about your Freedome purchase information.