AV 2012 thinks I do not have a valid subscription

Richardfish
Richardfish Posts: 1
in F-Secure Internet Security

Hello!

 

I am having a terrible time with F-Secure AV at the moment. I have been a customer for 3-4 years now and have just renewed my subscription. I put in the new serial code etc and it said everything was fine.

 

Today F-Secure AV says "my computer is not protected". Clicking on Renew Subscription to view my status says my subscription is valid and i have 364 days remaining.

 

Can anyone help? I have tried to use the online chat program with no sucess. On 3 attempts after waiting 10 miniutes to chat they (F-Secure) cut me off.

 

Thanks

Richard

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Comments

  • Jouni
    Jouni Posts: 135 F-Secure Product Expert

    Hi Richardfish,

    In this case I would suggest you to contact our support. As the chat support didn't work, please post support request from the support request form on following address:
    http://www.f-secure.com/en/web/home_global/support/contact/request

    To help investigating the issue, please provide F-Secure diagnostic file(fsdiag) and the subscription key on your support request.

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  • firionicable
    firionicable Posts: 27

    The F-Secure team should fix it on their system as you really can't do anything about it. I encountered it once and I simply contact them regarding it.image

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