Browsing Protection Conflicts with Sending Mail on Thunderbird

BSGRANTBSGRANT Posts: 2
in F-Secure SAFE

Since yesterday I have not been able send emails on Thunderbird when F secure Browsing protection is on.

 

I can however send with no problem when I disable Browsing protection.  I have discovered that the problem is associated with Browsing Protection by Trial and Error.

 

I also have a similar problem wth another program I use for sending out "mail merge" emails - Mailist Controller.

 

For the moment I am disabling Browsing Protection - and being careful about which sites I visit.

JAP-G30
1Like

Best Answer

  • LakshLaksh Posts: 4,426
    Accepted Answer

    Hello Everyone,

     

    Yes, the issue has been resolved from our side. 

    Appreciate the updates regarding the issue.

    1Like

Answers

  • JAP-G30JAP-G30 Posts: 2

    I have a very similar issue F-Secure!!!

     

    Thunderbird will not work - cannot SEND OR RECEIVE emails UNLESS I turn Virus protection! This satrted around Friday last week!

     

    Unable to find any fixes!

    Like
  • blacktop-burnerblacktop-burner Posts: 3

    I have had exactly the same problem, which also started on Saturday, when Thunderbird would not send or receive emails. Finally tracked it down to the Web Browser protection element of F-Secure Safe. By turning it off the problem dissapeared but when turned on again the problem came back. I have contacted F-Secure support today who have acknowledged the problem so hopefully there will be a fix soon. Have been using webmail but what a chore.

    BSGRANTJAP-G30
    2Like
  • JAP-G30JAP-G30 Posts: 2

    Many thanks for your update - really appreciated!

     

    Hopefully F-secure will provide a patch asap as it is a real pain to keep switching the app off and on just to get mails throughout the day!

    blacktop-burner
    1Like
  • blacktop-burnerblacktop-burner Posts: 3

    Thanks for your message.

     

    I tried using webmail but didn't find it as user friendly as Thunderbird and it doesn't seem to include any audio announcement of a email arriving.  From the comments from F-Secure technician, there may be a few people in the same position as us which should prompt them to immediate action, or lose some customers.  So fingers crossed that there is a rapid fix.

    Like
  • BSGRANTBSGRANT Posts: 2

    This problem now seems to be resolved as I am able to sennd emails on Thunderbird with F-Secure fully turned on.

    Ukko
    1Like
  • blacktop-burnerblacktop-burner Posts: 3

    Great news and thanks for letting me know. Well done the people at F Secure

    Like
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