Mail cannot be sent nor received when Free-Dome is activated on MacBook Air

MarjavSo

Dear reader, 

 

When I activate free-dome VPN I run into errors sending or receiving e-mail. 

I did not find a solution in the How-to.

all I found is this issue, which is closed : https://community.f-secure.com/t5/F-Secure/Apple-Mail-unable-to-connect-to/td-p/81158

 

I now switch off the VPN connection to receive and send e-mails. I do not want to do this when I am connected to an open WiFi at a flex workplace.

 

Hope you have a solution for me.

 

Cheers,

Marja van Solkema

[Deleted User]

Hi Marja,

 

Are you having this issue in both sending and receiving emails? Have you checked this article and the recommended troubleshooting for sending emails issue with Freedome on?

 

May I know what is your email client in which you see this issue?

MarjavSo

Hi, thanks for your response. I have not yet solved the issue.

I am seeing the it with my icloud account as well as with the mail via my hosting partner. 

The article suggestions do not do the trick for me. I am currently looking into the remain mail settings.

Cheers, Marja

MarjavSo

I have the issue with both sending and receiving emails. As well in icloud as in my business mail account.

The error message: 

 

"Mail was unable to connect to server “p55-imap.mail.me.com” using SSL on the default ports. Verify that this server supports SSL and that your account settings are correct."

 

Same message for my business mail - I have checked the connection to the mail account - it is set correctly, using SSL.

 

Hope you can help me out

 

 

[Deleted User]

Hello MarjavSo,

 

I would recommend to get in touch with our support team here for further troubleshooting.

MarjavSo

Hi Laksh,

 

I have installed Mojave today.... and solved the issue .

The funny thing is, that this morning I realised that the issue did not appear on my iphone... and there I have activated the automatic update..

 

Thanks for your support. Your reponses triggered me to take actions step by step.

 

Cheers,
Marja

[Deleted User]

Hello Marja!

 

Thanks for keeping us posted with your resolution. Glad to know the issue is solved.

MarjavSo

Another addition: I usually just close my macbook air and reopen it when I start working again the next day. Free-dome establishes the connection and then the issue is there again; restarting the mail connection does the trick then. Has something to do with the identification of the established connection? 

However: I now will start my mail connection daily after establishing the free-dome connection. Simple as that