Purchased F-Secure prior to my virgin free yearly F-Secure so do I get a refund
Your topic is under "Business Security"-forum - but probably your experience is about Home solution.
Good to contact their official F-Secure Support Channel (chat as example):https://www.f-secure.com/en/web/home_global/contact-support
For assistance and proper advice.
Otherwise - possible to doublecheck any policies like "thirty days money back" (and who should proceed it - F-Secure or Place where you purchased it).
Sorry for my reply - I am only an F-Secure user (their home solutions).