Had a active subscription, changed phones and now it's gone.

Can I sign back in or get my subscription back? Paid for it. 

Best Answer

  • AlfieCAlfieC Posts: 2
    Accepted Answer

    Purchased it on my android phone. My mistake, apologise I didn't properly log in before asking the question. All fine now I reset my password to get back into the account.

Comments

  • SethuSethu Posts: 644 Moderator

    Hello @AlfieC,

     

    Did you purchase the Freedome through playstore or iOS? or directly through F-secure website?

     

    Freedome for Ipads, Iphones and Android devices are tied to the email ID if you purchase it from AppStore or Google PlayStore.

     

     If you have purchased Freedome from Google Play or Apple App Store, you can have Freedome installed on all your other devices as long as these devices are registered to the same Google email address (Google Play) or Apple ID.

     

    If you have purchased Freedome from F-Secure web store or a retailer, you should have received the invoice with license for Freedome. You can install the same subscription on different devices what your subscription allows.

     

  • SethuSethu Posts: 644 Moderator

    Hello @AlfieC

     

    Its alright, glad to know that you have managed to activated. 

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