I can't install Safe on my computer.

Hello! I can't install Safe on my computer.


I choosed 2 PC, downloaded exe files on my computers. 
Next, I started installation, the window "prepare to installation" opened and nothing didn't happen.


Usually I wait 3 or 5 minutes, and the window writes:

The active network connection not found, check the active network connection and try again.

But internet connection is active.


I tried again and again, I downloaded another exe files, but it didn't help.


Thank you.


  • Simon
    Simon Posts: 2,674 Superuser

    Which version of Windows are you trying to install on?


    Is there, or has there been, any other anti-virus software on the machine?

  • Hello!

    First PC: Windows 7, service pack 1.

    Second PC: Windows 10 home.

    I deleted all antivirus.

    And Before it I've been using Avira antivirus free during 1 month.


    Thank you.

  • Simon
    Simon Posts: 2,674 Superuser

    I've had a quick look at there doesn't seem to be a specific uninstall tool for Avira, but I suggest that you try the steps here to try to remove it fully from your computers:




    Then I suggest that you run the F-Secure Uninstallation Tool, followed by a reboot, before trying to install F-Secure again.  

  • Hello!

    Thank you for your recommendation.

    I used VPN for install Safe.

    All is ok

    Smiley Happy

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