I can't install Safe on my computer.

Hello! I can't install Safe on my computer.


I choosed 2 PC, downloaded exe files on my computers. 
Next, I started installation, the window "prepare to installation" opened and nothing didn't happen.


Usually I wait 3 or 5 minutes, and the window writes:

The active network connection not found, check the active network connection and try again.

But internet connection is active.


I tried again and again, I downloaded another exe files, but it didn't help.


Thank you.

Best Answer

  • UkkoUkko Posts: 2,995 Superuser
    Accepted Answer



    Sorry for my reply. I am also only an F-Secure user (their home solutions).

    As addition to good suggestions (and what was helpful with such topic, as example).

    Another suggestion is to try different networks.

    For example, possible to perform installation with enabled VPN (and another location/entry-point) as doublecheck.


    Such suggestion is based on likely situation when required files are inaccessible based on your ISP/network-configuration/router-configuration/DNS or so.

    It was a trouble with my experience (I am not sure that it was exact output with "check network connection" - but maybe it was a part as addition to words about that not possible to download required files; and all other description is pretty compared with my experience):



    Otherwise - good to check that all available Windows updates are installed.





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