Freedome, iPhone Xs and WiFi issue

Graham1

Hi,

 

I just updated my Freedome subscription (3 device option). First two devices (MacBook and iPad) working perfectly. Third device (iPhone Xs) accepted the code and subscription is active. Problem is as soon as I turn Freedome on it leaves the WiFi network and reverts to 4G. Why and how do I stop it shutting off the WiFi network?

 

Graham

[Deleted User]

Hello @Graham1,

 

May I ask you to try the steps from this article? and check whether the issue still reproduce on your iPhone Xs.

Graham1

Thanks Seth1, issue resolved. I needed to activate the public connection protection within Freedome settings.

[Deleted User]

Hello @Graham1

 

I am glad to hear that you were able to solve the issue.