SAFE about device: "This device has not connected to My F-Secure during the last two weeks."

I have two android phones that have SAFE installed and the app says "protected".

But when I check these devices online, I get this message:

 

 

This device has not connected to My F-Secure during the last two weeks.

Check that the device can connect to the internet and SAFE app status is "Protected".

 

Any ideas why?

Thanks

Comments

  • UkkoUkko Posts: 2,999 Superuser

    Hello,

     

    Sorry for my reply. I'm only an F-Secure user (their home solutions).

     

    I think that maybe there is internal trouble (F-Secure side) and good to contact their official Support for investigation.

    Because I found some of related troubles too.

    But - does your Android devices with active network connections? If yes - I think that notification under "My F-Secure Account"-portal is only notification (that not possible to check device's status) and it is not about critical impact.

    If it is not a F-Secure side trouble with receiving device's status - maybe possible to check that any other application or network configuration does not block SAFE connections to F-Secure servers(?!).

     

    Thanks!

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