Cannot re-activate Freedome on Android

Dieselhog

Initially I had a six months subscription on F-Secure TOTAL that came free with a magazine subscription. I have SAFE installed on two PC's and SAFE and FREEDOME on my Android tablet and all worked fine. When the initial subscription expired I re-newed my TOTAL subscription for 3 devices for one year, but then the problems started. At first I noticed that I had different expiration dates on SAFE and FREEDOME on my Android device but didn't think much about it. Today FREEDOME expired for some reason, whilst I have 324 days left on the subscription. I now cannot re-activate FREEDOME by logging in to "My F-Secure" as there's just an error message saying I don't any free license left. Still SAFE works perfektly fine on the same device.

 

I have tried to deinstall SAFE and FREEDOME on the tablet, released the license in "My F-Secure" and then reinstalled everything from scratch and re-activated SAFE which still works fine. FREEDOME however is not possible to re-activate as it just returns that there's no licenses left.

 

I'm stuck abroad so desperately need FREEDOME to work. Any ideas?

[Deleted User]

Hi Dieselhog,

 

Welcome to F-Secure Community!

 

Have you tried clearing your browser cache?

May I know what is the version of Freedome is installed on your device?

 

Have you checked that you have all of the current windows updates? If yes, and issue still persist

 

I would suggest you to get in touch with our support team via chat or phone here so that this issue can be investigated further.  

 

Thank you

 

Dieselhog

Windows updates? It's Android ... 

Dieselhog

Sorry, also forgot to mention as since I reinstalled the app as described, it the most recent version - 2.5.3.7615

[Deleted User]

Hi Dieselhog,

 

I would suggest you to get in touch with our Support Team via chat or phone here so they could further check on your F-Secure License and advise accordingly.

 

Thank you