Banking Protection Will Not End After Banking Site Logoff

I have 3 Dell laptops, all different models, with F-Secure SAFE installed. Common to all 3 is Windows 10 Pro x64 and Firefox 62.0.2

 

Banking Protection starts automatically on 3 banking sites  but will not turn off on logoff as designed. Ending it manually or closing the browser are the only ways to end Banking Protection. This happens on all 3 laptops.

 

How can I fix this?

Best Answer

  • SimonSimon Posts: 2,560
    Accepted Answer

    I find that happens sometimes, and closing the window / tab that the banking site is / was open in usually also closes Banking Protection.

     

    That may not be the solution you're looking for, but it may be a workaround if it's causing you a problem.  

Answers

  • That works!

     

    I normally don't have multiple browser tabs opened and that is why I was expecting the Banking Protection tool to end on logoff. After all, that is the advertised designed behavior.

     

    Thank you!

  • UkkoUkko Posts: 2,893

    @DAF33 wrote:

    That works!

    I normally don't have multiple browser tabs opened and that is why I was expecting the Banking Protection tool to end on logoff. After all, that is the advertised designed behavior.

    Thank you!


    Hello,

     

    I'm also only an F-Secure user (their home solution).

    Just as an addition:

    -> possible to use F-Secure SAS:

    https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url

    :: URL after logout ::

    with chosen option "I want to give more details about this sample and to be notified of the analysis results"

    URL type as

    :: Banking Protection related troubles ::
    Trouble type as

    :: Banking session does not end after logout ::

     

    then F-Secure Labs with abilities to fix situation(?) or check if URL is already listed for this feature (and to investigate trouble further).

     

    Thanks!

This discussion has been closed.