Banking Protection Will Not End After Banking Site Logoff

DAF33

I have 3 Dell laptops, all different models, with F-Secure SAFE installed. Common to all 3 is Windows 10 Pro x64 and Firefox 62.0.2

 

Banking Protection starts automatically on 3 banking sites  but will not turn off on logoff as designed. Ending it manually or closing the browser are the only ways to end Banking Protection. This happens on all 3 laptops.

 

How can I fix this?

Simon

I find that happens sometimes, and closing the window / tab that the banking site is / was open in usually also closes Banking Protection.

 

That may not be the solution you're looking for, but it may be a workaround if it's causing you a problem.  

DAF33

That works!

 

I normally don't have multiple browser tabs opened and that is why I was expecting the Banking Protection tool to end on logoff. After all, that is the advertised designed behavior.

 

Thank you!

Ukko

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@DAF33 wrote:

That works!

I normally don't have multiple browser tabs opened and that is why I was expecting the Banking Protection tool to end on logoff. After all, that is the advertised designed behavior.

Thank you!

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Hello,

 

I'm also only an F-Secure user (their home solution).

Just as an addition:

-> possible to use F-Secure SAS:

https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url

:: URL after logout ::

with chosen option "I want to give more details about this sample and to be notified of the analysis results"

URL type as

:: Banking Protection related troubles ::
Trouble type as

:: Banking session does not end after logout ::

 

then F-Secure Labs with abilities to fix situation(?) or check if URL is already listed for this feature (and to investigate trouble further).

 

Thanks!