Fatal error data required to run freedome

Andy95Andy95 Posts: 2
in F-Secure FREEDOME

Hello, ever since I got the new update I can't turn on my VPN. It shows me a "Fatal error" which tells me that the data required to run freedome is not there despite many attempts to uninstall and reinstall. Can anyone help me or does anyone have a solution? Running windows 10, logs here if required,

Like

Comments

  • LakshLaksh Posts: 4,442 Community Manager

    Hi Andy95,

     

    Since you have already tried to uninstall and reinstall, but the issue persists; I would recommend to contact our support agents here via chat or phone to troubleshoot further.

     

    Like
  • Andy95Andy95 Posts: 2

    I have contacted your support team via chat but all they say is to start a remote desktop session which I can't because of my Internet provider at the minute, all I ask is what would you actually do on the remote session?? Why is there nobody I can upload a log to, to read over and maybe give me a solution? Thanks

    Like
  • LakshLaksh Posts: 4,442 Community Manager

    Hi Andy95,

     

    I have now escalated your post to our support team so that they can investigate it further. One of our support agents will contact you via email to communicate further.

     

    Like
This discussion has been closed.