Fatal error data required to run freedome

Andy95
Andy95 Posts: 2
in F-Secure FREEDOME

Hello, ever since I got the new update I can't turn on my VPN. It shows me a "Fatal error" which tells me that the data required to run freedome is not there despite many attempts to uninstall and reinstall. Can anyone help me or does anyone have a solution? Running windows 10, logs here if required,

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Andy95,

     

    Since you have already tried to uninstall and reinstall, but the issue persists; I would recommend to contact our support agents here via chat or phone to troubleshoot further.

     

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  • Andy95
    Andy95 Posts: 2

    I have contacted your support team via chat but all they say is to start a remote desktop session which I can't because of my Internet provider at the minute, all I ask is what would you actually do on the remote session?? Why is there nobody I can upload a log to, to read over and maybe give me a solution? Thanks

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Andy95,

     

    I have now escalated your post to our support team so that they can investigate it further. One of our support agents will contact you via email to communicate further.

     

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