Fatal error data required to run freedome

Andy95
Andy95 Posts: 2 New Member
in Privacy VPN

Hello, ever since I got the new update I can't turn on my VPN. It shows me a "Fatal error" which tells me that the data required to run freedome is not there despite many attempts to uninstall and reinstall. Can anyone help me or does anyone have a solution? Running windows 10, logs here if required,

Like Awesome

Comments

  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Andy95,

     

    Since you have already tried to uninstall and reinstall, but the issue persists; I would recommend to contact our support agents here via chat or phone to troubleshoot further.

     

    Like Awesome
  • Andy95
    Andy95 Posts: 2 New Member

    I have contacted your support team via chat but all they say is to start a remote desktop session which I can't because of my Internet provider at the minute, all I ask is what would you actually do on the remote session?? Why is there nobody I can upload a log to, to read over and maybe give me a solution? Thanks

    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Andy95,

     

    I have now escalated your post to our support team so that they can investigate it further. One of our support agents will contact you via email to communicate further.

     

    Like Awesome
This discussion has been closed.
Feedback on New Design

Categories