Slow speed when connected to Stockholm

MrK

Normally I connect to the VPN server in Stockholm (closest to where I live) and get really good speed.  Last week or so I get horrible speed.  If I connect to Denmark, Copenhagen or Finlland, Esbo I get really good speeds again, not as good as in Stochholm but usable.

 

What have happened to the Stochholm server?

[Deleted User]

Hello @MrK

 

Could you please  try to connect your device with different network?  and check if the issue persists i.e different ISP's  Wi-Fi or data network?

 

May I know the version of your Freedome?

 

And also the basic troubleshoot steps, we would like you to try as below

 

1. Clean browsers history and cookies on your devices.

2. Try to reset the DNS cache on your devices

 

For windows OS: Open command prompt as an administrator and type the following commands:

1. ipconfig /flushdns

2. netsh winsock reset

3. netsh int ipv6 reset

You can restart your machine and check again.

 

For Mac OS: Click here to see the steps how to flush DNS cache on Mac OS

For android OS: Click here to see the steps how to flush DNS cache on android OS

For ipad/iphone: Click here to see the steps how to flush DNS cahce on iOS

MrK

I have tested both from job, wifi hot sport and coworkers home, all with same results.  Also tried different computers again with same results.

 

I actually tried to get version info from the software but can't find it so I don't know what version it is but there is no updates available.

 

But the strange part is that it's only the Stockholm node that is a problem as soon as I connect to another there is no problem.  Even get faster speeds if I connect to a US server then I get if I connect to Stockholm.

 

What I talk about defferent speeds I'm actually talking about Mbps tests aimed at different local Swedish servers.  So if I connect to US server the actual package are sent from a server in Stockholm to US and back to Sweden again.

 

I get fas enough speeds from Comenhagen server so I'm not complaining but you might actually loose costomers if they experience same thing as I and think that is your maximum capacity. 

[Deleted User]

Hello @MrK

 

Appreciate that you have highlighted your concern.  We assure you that your feedback will give us the opportunity to improve and refine our service better.

 

Sometimes the nearest virtual location may not be obvious, so it is worth trying different virtual locations if speed seems to be an issue. We're not imposing speed limitations on our users but if one of the virtual locations is used very actively by other users, it may slow down the network speed too.

 

We do not limit the speed on purpose, and the speed you're experiencing depends on a lot more than just the router. This article can also provide more information: https://community.f-secure.com/t5/F-Secure/How-should-I-interpret-Ookla/ta-p/78921

 

Since you have performed all the basic steps on your end, you can reach our chat with an F-Secure expert, call us for further troubleshoot.