Slow internet speed when Freedome on

OOP · August 2018

I just renew my Freedome for another year and noticed that the internet speed is useless.

Without Freedome speedtest (DNA my internet provider/Ookla/others) my internet speed is 195/20Mbps with all devices.

When i turn Freedome on I only get 40/16Mbps.

This same thing happens with

1. Windows 10 PC ,AC wlan: 40/16Mbps

2. Xiaomi mi5 Android phone,AC wlan ,40/16Mbps

3.Android TV box, AC wlan, 80/16Mbps

-All Freedome apps are up to date

-I have tried all locations. Finland is the best

-F-3686AC cable modem IPSec PassThrough setting enabled.

What to do next. 200mbdown to 40-80Mb is way too slow. Is this normal or is there still I can do?

Thanks.

-Tuomas

[Deleted User] · August 2018

Hi OOP,

welcome to F-Secure Community!

May I know what is the version of Freedome is installed on your device?

Have you tried to connect to a different network and check if the issue persists (may be a different Wi-Fi or Data Network) ?

Thank you

OOP · September 2018

2.22.5580.0 is the version. It should be the latest.

I don't have other internet connections to test with.

-Tried also port forwarding (For android tv box i think this might be the reason it will get 80mb

-Tried DNS flush: IPCONFIG /FLUSHDNS in cmd

-Tried reinstall network devices: netcfg -d in cmd

-Uninstalled /reinstalled Freedome

-Tried LAN, got only 80mb through without freedome and 40mb with freedome. probably 100M card in my laptop

No luck with any of those..

what next?

Segepe · September 2018

Hi there...

I have the exact same problem, hope to hear about a solution.
Or should I claim my money back

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