Internet Security 2012 Installation Failed

debress

Trying to install IS 2012 and keeps getting message " Unable to start installation. Network error, Please check your internet connection and try again later." meanwhile, I have full internet connection on this laptop.

Can anyone suggest possible cause of this problem.

 

 Edited: Moved and created to new post as it is a different issue from previous thread.

manyne

Hi debress,

 

Welcome to F-Secure Community

 

Are you behind proxy setting for your internet connection? Try to use a direct connection using LAN connection and try to start the installation again.

 

If you still encountered same issue, please contact our Support for futher investigation.

 

Chat : www.f-secure.com/chat

 

Email : http://www.f-secure.com/en/web/home_global/support/contact/request

 

Phone : http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support

 

Br,

Nesak

debress

The laptop is not behind any proxy. I am using Windows XP, SP3. 

Its frustrating for the past 2 days, since I had already unistalled the former AV from the laptop.

I seem to be the first and only one experiencing this problem.

Does it have anything to do with Java Runtime?

manyne

Hi debress,

 

You can contact our support for further investigation. I believe it is not related to Java Runtime.

 

Br,

Nesak

debress

I had to totally re-format the windows XP SP3 before it successfully installed.

It was such a nightmare.

 

Thanks for your concern.

mydearcosmo

Try to restore your computer to the earlier time and then reinstall IS2012 again.

nayan007

You can restore to some of your earlier good configuration or else cmpletely format it and again instally it from the begining.