cannot use anti virus F-secure safe internet security

dylla

hai, 

I just bought F-Secure Safe Internet Security for 3 devices and only used it once. So that means, i have another 2 devices left. But the problem is, i cant installed it anymore for my next laptop. It being said that i had used for maximum devices. Unfortunately, i only used it once.  

Ukko

Hello,

 

I'm also only an F-Secure user (their home solutions).

Maybe it is good to add some more information:

-> what is your device's platform? OS?

-> does your purchase is from official F-Secure store? Or from third-party?

-> and does it indeed F-Secure SAFE or F-Secure Internet Security (only)? Also, it is good to doublecheck that susbcription is for three (up-to-three devices; 1-3) and not for 'one device" (single device) subscription.

 

In general, with F-Secure SAFE: should be possible to login into your "My F-Secure Account" (my.f-secure.com) and check information there.

with F-Secure Internet Security: should be possible to re-use 'licences' (release all and re-use it only under active devices) as part of installation flow;

but it should be valid 'sort-steps' only if your experience is about "up to three devices" subscription and just 'randomly' two another licences goes be used (even if it is about "one device" subscription - I think that such design should work for one-device subscription too - but what if there is limitation or exception of design). But it is not an explanation for 'reached limits'(??) - so - what is exact notification by F-Secure and when (during which step)?

 

Basically, for except own tries and steps to doublecheck count of subscription's devices -> possible to contact F-Secure Official Support Channels (chat as example) for clarification:

https://www.f-secure.com/en/web/home_global/contact-support

 

Thanks!