Freedome on Mac crashing after waking up from sleep (Wifi captive portal)

Dear all,

 

I have this situation in which Freedome on a Mac (latest version of Freedome and Mac OS) crashes when the system comes back from a sleep and has Wifi with a captive portal.

Does this ring a bell with someone ?

 

What happens

- Come into this place where internet is via Wifi with a captive portal 

- Mac connects to this Wifi network, captive portal opens, provide username / password.

- Start Freedome, work along nicely

- (when the MacBook is idle, it goes to sleep)

- (somehow Freedome and the network stack get confused. Still connected to the Wifi but no internet connectivity, sometimes the only way to revive network is switching Wifi-off and backon)

- wake MacBook, see that Freedome has crashed.

 

I can provide a FreedomeSupportinfo.zip file

 

Kris,

Comments

  • GryzoGryzo Posts: 5

    Just created a post on a similar issue

     

    Mac OS: 10.13.6

    Freedome: 2.20.5548.0

  • PavitraPavitra Posts: 81

    Hi Gryzo,

     

    Welcome to F-Secure Community!

     

    Does it keep connecting and show any error message? Is it happening recently after any changes?

     

    Thank you

  • GryzoGryzo Posts: 5

     I get an error page from Freedome "Error, Something went wrong, we are sorry." and I can only click "Cancel" or "Send error report"

     

    Clicking "Cancel", allows me to then to reconnect Freedome.

     

    For a screenshot see: https://imagebin.ca/v/4BLjdFfEZwYl

     

    Does this help ?

     

     

     

     

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Gryzo,

     

    Our product team is aware of the issue and the fix is included in the forthcoming version. For now, the Workaround is to enable the killswitch feature from settings.

This discussion has been closed.