Freedome on Mac crashing after waking up from sleep (Wifi captive portal)

Gryzo

Dear all,

 

I have this situation in which Freedome on a Mac (latest version of Freedome and Mac OS) crashes when the system comes back from a sleep and has Wifi with a captive portal.

Does this ring a bell with someone ?

 

What happens

- Come into this place where internet is via Wifi with a captive portal 

- Mac connects to this Wifi network, captive portal opens, provide username / password.

- Start Freedome, work along nicely

- (when the MacBook is idle, it goes to sleep)

- (somehow Freedome and the network stack get confused. Still connected to the Wifi but no internet connectivity, sometimes the only way to revive network is switching Wifi-off and backon)

- wake MacBook, see that Freedome has crashed.

 

I can provide a FreedomeSupportinfo.zip file

 

Kris,

Gryzo

Just created a post on a similar issue

 

Mac OS: 10.13.6

Freedome: 2.20.5548.0

[Deleted User]

Hi Gryzo,

 

Welcome to F-Secure Community!

 

Does it keep connecting and show any error message? Is it happening recently after any changes?

 

Thank you

Gryzo

 I get an error page from Freedome "Error, Something went wrong, we are sorry." and I can only click "Cancel" or "Send error report"

 

Clicking "Cancel", allows me to then to reconnect Freedome.

 

For a screenshot see: https://imagebin.ca/v/4BLjdFfEZwYl

 

Does this help ?

 

 

 

 

[Deleted User]

Hi Gryzo,

 

Our product team is aware of the issue and the fix is included in the forthcoming version. For now, the Workaround is to enable the killswitch feature from settings.