Garmin Connect activity not being displayed when Freedome is turned on

This was working for months or even longer but maybe since late last week when I try to open an activity in Garmin Connect ( the activity itself is blank. Trying Chrome, Firefoy and Edge - it works when Freedome is turned off. Just before Chrome displays the almost empty page I can see "Resolving host..." in the status bar.


Digging deeper using Firefox and "NoScript" I might have found out the host that is not being connected: - if I deny in "NoScript" and disable Freedome the behaviour is the same (almost empty page). Furthermore if I enable Freedome and try in a web browser I get "ERR_NAME_RESOLUTION_FAILED".


Is there a reason why Freedome blocks the resolution of


Thank you very much for your help in advance!


Windows 10 (1803 build 17134.167)

Freedome 2.18.5493.0



  • Pavitra
    Pavitra Posts: 81 Former F-Secure Employee

    Hi Bembel,


    Welcome to F-Secure Community!


    Does this issue happen irrespective of any location connected or only when connected to a certain location?


    Is this a first time installation of Freedome and the issue pop-uped? Or was there any upgrade which triggered this issue?


    Drop me a line if I can do anything else for you


    Thank you

  • Bembel
    Bembel Posts: 11

    Dear Pavitra,


    I just tried to get the activities of today's morning run from Garmin Connect using these sites for Freedome:


    Germany, Finnland, United Kingdom, HongKong and United States


    For none of the sites any activity showed up, I needed to disable Freedome to get to the activity and be able to download the TCX file for further use.


    Didn't want to waste time to try all sites as I am pretty sure all of them will show the same effect.


    So what's next?




    Sorry, I dodn't answer all of your questions:


    - I have been using Freedome for a few years now (on this machine and many others)

    - Freedome was installed on this machine since the beginning, the issue first appeared a few days ago, it was working perfectly last (not sure though if Garmin added or F-Secure started to block

    - as far as I know Freedome wasn't upgraded on this machine, last weeks some Microsoft Updates were installed but as turning off Freedome does the trick these probably aren't to blame

  • Pavitra
    Pavitra Posts: 81 Former F-Secure Employee

    Hi Bembel,


    I apologize for the experience you've had with Freedome. I would reccommend you to contact our Support Team via Chat or Phone here so this issue can be investigated further.


    Thank you

  • Pavitra
    Pavitra Posts: 81 Former F-Secure Employee

    Hi Bembel,


    Thank you for the update. Glad to know you got the issue resolved.

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