No Internet on two Android devices

Michael2
Michael2 Posts: 15
in F-Secure FREEDOME

No errors, Freedome says its on but there is no working Internet connection. Turn off the VPN and the Internet works fine. Had this today on one Android device and yesterday on a different Android device.

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  • Pavitra
    Pavitra Posts: 81 Former F-Secure Employee

    Hi Michael2,

     

    Welcome to F-Secure Community,

     

    May I know which ISP you are using for your network ? Where is your location?

    Are you using Home or Public WIFI?

     

    Which version of Freedome are you using currently?

     

    Thank you!

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  • Michael2
    Michael2 Posts: 15

    version is 2.5.1.7592

     

    Today it worked on an Android 7 tablet using Wifi but failed again on an Android 8 phone using the same Wifi. The Internet was fine with VPN off, turn on VPN and no Internet. Connected to US East Coast.

     

    changed to US southeast and it worked fine.

     

    Like
  • Pavitra
    Pavitra Posts: 81 Former F-Secure Employee

    Hi Michael2,

     

    I would suggest to open a support ticket for this issue so that this can be investigated further.

     

    Thank you!

     

     

     

    Like
  • Michael2
    Michael2 Posts: 15

    Thanks for the offer, but for now I'll just keep changing locations. As long as one works, I'm happy.

    Pavitra
    1Like
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