No Internet on two Android devices

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Michael2
Michael2 Posts: 15 New Member
in Privacy VPN

No errors, Freedome says its on but there is no working Internet connection. Turn off the VPN and the Internet works fine. Had this today on one Android device and yesterday on a different Android device.

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Comments

  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Michael2,

     

    Welcome to F-Secure Community,

     

    May I know which ISP you are using for your network ? Where is your location?

    Are you using Home or Public WIFI?

     

    Which version of Freedome are you using currently?

     

    Thank you!

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  • Michael2
    Michael2 Posts: 15 New Member

    version is 2.5.1.7592

     

    Today it worked on an Android 7 tablet using Wifi but failed again on an Android 8 phone using the same Wifi. The Internet was fine with VPN off, turn on VPN and no Internet. Connected to US East Coast.

     

    changed to US southeast and it worked fine.

     

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Michael2,

     

    I would suggest to open a support ticket for this issue so that this can be investigated further.

     

    Thank you!

     

     

     

    Like Awesome
  • Michael2
    Michael2 Posts: 15 New Member

    Thanks for the offer, but for now I'll just keep changing locations. As long as one works, I'm happy.

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