2nd device can't be protected
Comments
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Hi,
My 2nd device is a Samsung GT E1190
I am not able to install so I get the message before installing.
It goes like this:
I log in
I add a device
I open
I get info
I need to get something from the app store
They ask for an upgrade
and then I get my old emailaddress which is out of use and I need to log in which I can't and then I get the message I sent you. I have used F esecure before under this old emailaddress that might be the flaw.
regards,
Yvonne
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Hello,
Sorry for my reply. I'm only F-Secure user (their home solutions).
Just like some thoughts about your situation and if you did not reach official F-Secure Support channels yet.
If your device with supported Android OS (currently, as noted previously """"F-Secure SAFE is compatible with Android 5.0""") -> I think that trouble with ?! already installed application.
Because, for example, your steps:
It goes like this: I log in I add a device I open I get info I need to get something from the app store They ask for an upgrade
In general, if you did it under Android device (by using ?! android browser): you log in into your My F-Secure Account portal as website; where you choose "add device" and choose Android platform for this device.
With such step there is redirect to Google Play Market/Store where possible to read notification that 'upgrade' is available for ?! F-Secure SAFE? but if it is already installed (upgrade is available) - need to use it from first; or uninstall and then install back.
there are some knowledgebase articles about 'installation steps':
- https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/77904
- https://community.f-secure.com/t5/F-Secure-SAFE/How-to-install-F-Secure-SAFE-on/ta-p/81416
BUT If not -> maybe such flow^ is needed. Otherwise maybe "ask for an upgrade" is about unsupported Android build for F-Secure SAFE or even if Google Play Market do inform about needed upgrades for proper work.
and then I get my old emailaddress which is out of use and I need to log in which I can't and then I get the message I sent you. I have used F esecure before under this old emailaddress that might be the flaw.
But does it possible to 'clear' mail-field and re-type there your fresh current mail address with known password? And after login -> installation is completed maybe?!
0000-686f134bac564902 What does this mean?
I think that it is 'reference'-number for official F-Secure Support Channels; which possible to use during talk with chat or phone Support.
Thanks!
