Protection switches off

Hi

 

Using F-secure on an android powered Galaxy Tab S. The subscription lapsed for over a year, but it used to work. Now when I switch on the protection, it switches itself off after 30 seconds.

 

Has anyone any suggestions?

 

BigT

Comments

  • LakshLaksh Posts: 4,432 Community Manager

    Hi BigT99,

     

    Since you mentioned the subscription lapsed for over a year, is the subscription still valid?

     

    Does it happen with all the locations on your device?

     

    What is the version of Freedome installed and the OS version of your android device?

     

  • BigT99BigT99 Posts: 4

    Thanks Laksh.

     

    I bought a new license before downloading the app.

     

    i've only tried England & Spain, but it doesn't work on either of those

     

    It's version 2.5.1.7586

     

    On a galaxy tabS,  OS using android 6.0.1.

     

    Annoyingly it works on my Galaxy S9

     

    Regards

     

    Tony

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Tony,

     

    Have you tried to uninstall and reinstall Freedome on your Galaxy Tab S? Please reinstall Freedome and check if it helps.

  • BigT99BigT99 Posts: 4

    Sorry, missed your reply so this is late

     

    I have tried reinstalling Freedome, to no avail.

     

    Tony

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Tony,

     

    Have you tried to connect to a different network and see if it helps; for example, connecting to a data network if it does not work on a Wi-Fi network?

     

    Please check this article about VPN disconnecting frequently on Samsung devices.

     

  • BigT99BigT99 Posts: 4

    Thanks Laksh

     

    I haven't tried that yet, but will do when I'm at home. The urgency is over - I can connect from Spain through my phone (Galaxy S9) to watch the football and cycling, so I'll leave it for now.

     

    Thanks for help

     

    Tony

This discussion has been closed.