FSIS 2012 blocks network analyzer CommView for WiFi from running when Deep Guard is enabled

Some of the users who run F-secure 2012 cannot use network monitor and analyzer CommView for WiFi (network monitor and analyzer) with  unless they turn off the Deep Guard. 

This is how to reproduce the issue:
1. Install F-secure 2012 (we tested on a trial version) on Windows XP SP3 with default parameters, install updates, reboot the system. Deep Guard is active by default.
2. Then install CommView for WiFi 6.3  - no errors during installation.
3. Try running CommView for WiFi and get the error message with "CV.EXE - Unable to locate component" title and the following text:

"This application has failed to start because яaapimap.dll was not found. Re-installing  the application may fix this problem"

 

Please note that CommView for WiFi  does not have a file with such name (яааpimap.dll)!

 

4. Click OK on the pop-up message with the text, nothing happens, CommView for WiFi does not start. 

5. However, If we go to the settings of FSIS 2012 and turn off the Deep Guard module, and try running CommView for WiFi again, it will start just fine.  So, the cause of the prblem appears to be in the Deep Guard.

 

Why Deep Guard blocks CommView for WiFi application from running? Can this be fixed?   Don't want the end-users to choose between the network analyzer and DeepGuard protection.

 

Thank you. 

 

Comments

  • JaysonJayson Posts: 595

    Hi MilTS,

    Kindly try the step below:

    - Keep the DeepGuard On but disable the Advanced Process Monitoring and try to run the CommView program.

    Please open a Support Ticket for further Investigation , attach a FSDIAG together with your e-mail, you may include this post in your e-mail as well.

    Create FSDIAG file.


    Thanks.


    Best Regards,
    Jayson

  • Does Deep Guard the same as Deep Freeze? Apologies for the query as I just confused a lot. Thanks.image

  • JaysonJayson Posts: 595

    Hi mydearcosmo,

    No. DeepGuard is a component in F-Secure for instant protection against new threats, it analyzes the content of files and behavior of programs, and blocks new and undiscovered viruses, worms, and other malicious programs that try to make potentially harmful changes to your computer.

    Cheers.


    Best Regards,
    Jayson

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