repeated warning for update

Everytime I start my computer there is a warning that F-Secure must be updated. When I accept to update it says that this is already done. How can I stop these warnings?

Comments

  • UkkoUkko Posts: 2,999 Superuser

    Hello,

     

    Sorry for my reply. I'm only F-Secure user (their home solutions).

     

    Good to know what is your operating system (Windows, Mac) and its version/build.

    Maybe it is possible to check some things like:

     

    ->> did you try to restart system (most likely - yes, but anyway).

    ->> what is information with next place - rightclick F-Secure tray-picture :: Check Updates :: list of updates.

    Does all of modules/strings with 'installed' status?


    Maybe screenshot of such prompt is useful too.

     

    Thanks!

    Simon
  • SimonSimon Posts: 2,611 Superuser

    Updates are usually silent, so it's unusual that you should be prompted to do so with 'warnings'.

     

    Just to add to Ukko's suggestion, I'm not sure if you have this on your version, but if you right click the tray icon and select Open Common Settings, that should produce a list of updates, similar to the pic below.  I think you can also reach this page by clicking Check For Updates, then View Details:

     

    Untitled-1.jpgI

     

    There are a couple of support tools you could try, namely the FSAUA-Reset Tool and the FSBDUPDATE for Windows TOOL, which you can find in the link below:

     

    https://www.f-secure.com/en_GB/web/home_gb/support-tools

     

    Ukko
  • Leo54Leo54 Posts: 3
    We have Windows 10
  • UkkoUkko Posts: 2,999 Superuser

    Hello,

     

    So, it is good to try suggestion from reply (and back with more information or to contact direct Support Channels for proper investigation):

    https://community.f-secure.com/t5/F-Secure-SAFE/repeated-warning-for-update/m-p/108717/highlight/true#M19293

     

    And.. maybe good to try direct 'restart'-system (as "Reboot"; and not as "Shutdown and Turn ON system").

     

    Thanks!

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