[Mobile Security] Scanning never ends

tiki1000

Android 6.0.1 on Lenovo Tab TB-8703F

F-Secure Mobile Security Version 17.3.00139110 FS_GP, Scanner-Build 1.3.241700

 

On starting a scan files are scanned and after a long time scanning stops on the 2'563th file and it says below, that the scanning of the file "host_driver_logs_cur..." takes some time.

I was waiting now for more than 48 hours and scanning never ends, it's still on this file and this message.

What can I do, that the scanning ends?

 

BTW: Until now it says zero infections and zero not desired apps.

 

Anyway, I tried to post a support request for a support ticket and not a question in a public forum. As it seems to be, there is no way to do this. On clicking on "support request" I'll directed all the times to the FAQ and from there to the forum.

Ukko

Hello,

 

Sorry for my reply. I'm also only F-Secure user (their home solutions).

 

There is ability to use chat (as example) as Support Channel:

https://www.f-secure.com/en/web/home_global/contact-support

this is "home_global" and chat is available with unclear hours; your local website should be with available chat during listed workhours for 'call'.

 

If your experience is about F-Secure Mobile Security for Business:

possible to create support ticket:

https://www.f-secure.com/en/web/business_global/support/support-request

---

Just like general words about:

There was such situation - https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-scanning-of-Android/m-p/106210#M18860

While with my experience -> something like noted situation (or your situation) is appeared time to time.

 

What can I do, that the scanning ends?

Not sure about valid steps (like fix for proper scanning), but just 'stop' scanning is possible by 'turning off network' and related button 'cancel'. But for proper fix -> good to receive response from F-Secure or if you will able to contact them by chat (as example).

 

 

Thanks!