RMA/Returns for Inverse Path USB Armory product?
In error, I made a purchase over the weekend of an InversePath USB Armory product using the local sales agent I was directed to (Digital River). InversePath is an F-Secure company. I contacted Digital River to arrange a return but they tell me they do not deal with returns and that I should contact F-Secure support.
Unfortunately, we do not handle the customer service for F-Secure.
Please contact them directly with your request through one of the
Customer Service URL: http://www.f-secure.com/support"
I have tried today to use the online chat and phone line to contact a service agent. The online chat fails with the message "your request has been cancelled because no customer service agents are available". The telephone message at the UK customer service number advises to "please hold the line" and goes dead after 9 rings. The "all other countries - english" number (for a number in Finland" has a recorded message in Finnish and then goes dead.
Please advise me how I can obtain an RMA or commence the returns process. The product has not yet been delivered but I am advised it has already been dispatched.