Application control: User Decisions should be visible in Policy Manager

Kozzu
Kozzu Posts: 1
edited August 24 in Feature Requests

Scenario: using Policy Manager and Client Security Premium.

Application Control has "Default action for client applications" set as "User decision".

The user decides to block a remote control software by accident (e.g. Teamviewer)

 

Problem: The helpdesk technician cannot remotely access the computer, and the user decision cannot be undone without accessing the local computer physically and removing the block from the Client Security interface (or by providing the user with a lenghty and complex step-by-step guide).

 

Possible solution: User decisions about applications should be reported back to Policy Manager and be visible under Application Control in the Policy Manager Console. This way admins could revert unwise User decisions easily, and the admins would also have visibility into which applications have been blocked or allowed by the user.

 

Current workaround: Default action is "allow" and the admins disallow known unwanted applications.

 

Please consider having the application control decisions reported to Policy Manager.

 

 

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Comments

  • Jaims
    Jaims Posts: 860 Former F-Secure Employee

    Thank you for your feedback/suggestion.

    Our Business Community has moved to https://community.withsecure.com/ where you can ask questions in the forums and find solutions in the Knowledge Base articles.

    For Feature Requests and product improvement suggestions, kindly contact your Account Manager to provide such contributions.

    Thank you.

    Firmy
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