Unable to verify account

Purchased a years sub for three devices through the website. Activated the app on my iPhone.  Won't allow me to activate on my iPad.  

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  • I have tried to use the code from my email and it's the same message 

  • LakshLaksh Posts: 4,442 Community Manager

    Hi PBzCharlie,

     

    Could you please provide us more information on the error message you see when you try to activate it on your iPad?

     

    On which other devices, do you still have Freedome installed with this license?

  • I have the message "unable to verify account" 

    i have it installed on my iPhone 6s and it won't install on my iPad

  • LakshLaksh Posts: 4,442 Community Manager

    Hi PBzCharlie,

     

    Could you try again to validate the license for Freedome in your iPad? We had a small hiccup yesterday with the license validation which we suspect might have caused this issue.

     

     

  • Still unable to verify 

  • Fixed thanks
  • LakshLaksh Posts: 4,442 Community Manager

    Appreciate the update, PBzCharlie! Good to know the issue is resolved.

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