Unable to verify account

PBzCharlie

Purchased a years sub for three devices through the website. Activated the app on my iPhone.  Won't allow me to activate on my iPad.  

PBzCharlie

I have tried to use the code from my email and it's the same message 

[Deleted User]

Hi PBzCharlie,

 

Could you please provide us more information on the error message you see when you try to activate it on your iPad?

 

On which other devices, do you still have Freedome installed with this license?

PBzCharlie

I have the message "unable to verify account" 

i have it installed on my iPhone 6s and it won't install on my iPad

[Deleted User]

Hi PBzCharlie,

 

Could you try again to validate the license for Freedome in your iPad? We had a small hiccup yesterday with the license validation which we suspect might have caused this issue.

 

 

PBzCharlie

Still unable to verify 

[Deleted User]

Hi PBzCharlie,

 

May I know if you were having any app store license on your iPad before this? Is this a first time installation of Freedome on your iPad?

 

Please try to uninstall Freedome and retry the installation on your iPad with the license. Let us know how it goes.

 

PBzCharlie

Fixed thanks

[Deleted User]

Appreciate the update, PBzCharlie! Good to know the issue is resolved.