Unable to verify account

Purchased a years sub for three devices through the website. Activated the app on my iPhone.  Won't allow me to activate on my iPad.  

Best Answer

  • LakshLaksh Posts: 4,432 Community Manager
    Accepted Answer

    Hi PBzCharlie,

     

    May I know if you were having any app store license on your iPad before this? Is this a first time installation of Freedome on your iPad?

     

    Please try to uninstall Freedome and retry the installation on your iPad with the license. Let us know how it goes.

     

    Enfcmedic384

Comments

  • I have tried to use the code from my email and it's the same message 

  • LakshLaksh Posts: 4,432 Community Manager

    Hi PBzCharlie,

     

    Could you please provide us more information on the error message you see when you try to activate it on your iPad?

     

    On which other devices, do you still have Freedome installed with this license?

  • I have the message "unable to verify account" 

    i have it installed on my iPhone 6s and it won't install on my iPad

  • LakshLaksh Posts: 4,432 Community Manager

    Hi PBzCharlie,

     

    Could you try again to validate the license for Freedome in your iPad? We had a small hiccup yesterday with the license validation which we suspect might have caused this issue.

     

     

  • Still unable to verify 

  • Fixed thanks
  • LakshLaksh Posts: 4,432 Community Manager

    Appreciate the update, PBzCharlie! Good to know the issue is resolved.

This discussion has been closed.