Failed to purchase subscriptions on iOS

tuesmarch Posts: 1 New Member

The license of Freedome expired on iOS (iOS 11.3 Beta), so I decided to purchase a subscription. However, after I clicked the label which indicates the price, nothing happed. The  APP, which constanly showing "Processing purchase", was stuck at a user interface, as follows:



I wondered how could I purchase a subcription on iOS devices successfully? 


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi tuesmarch,


    Could you please try to reboot the phone and retry the purchase? Does it help?


    If you are still experiencing the issue even after the reboot, please contact our support team here with the logs. The logs from the iOS Freedome app should help to investigate the issue further.


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