Freedome Never in ON mode

Hello,
Today Freedome ask for a update and it never return mode ON !
it don't say any number of error Just turn and stop ...
I,ve uninstall 2x clean regedit and folders and netsh int ip reset c:\resetlog.txt
bur nothing changing...
try ti talk to support wait 20 mn and chat close no answer....
thanks for help .....
I've a fsdiag.7z on my desktop
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Hi bazalee,
Were you able to get in touch with our support team after your post yesterday?
Seth tell wait i read.....
Hi bazalee,
Thank you for keeping us updated with the resolution.