Finding F-Secure SAFE in my HP laptop computor
I can not find that SAFE is installed in my computor despite when I am logging in to my SAFE it keeps telling me that SAFE is installed. In my other computor of the same make an age/type it is clearly visible and I can see that "Computor is secured".
How can I be sure that my laptop is secured and protected?
Problem valid for HP-6570b with W7 Pro newly installed in a new HD in my old computor.
Ukko Posts: 3,402 Superuser
In general, if F-Secure SAFE is installed:
-- possible to re-check that such destination/path:
C:\Program Files (x86)\F-Secure
with "SAFE" folder and its files.
-- should be visible F-Secure desktop logo and F-Secure tray-picture.
Also, it should be listed under system list of installed applications.
If it is not possible to find it - maybe F-Secure SAFE is not installed (or unexpectedly removed). Your words about fresh hard-disk and fresh installation system - so, maybe, previous installation is not uninstalled properly (and, in general, it is still marked as active installation).
Thus, your "My F-Secure Account" portal can be with outdated view for 'certain device' (or device is about another one).
I will suggest to try next steps:
->> Login into your "My F-Secure Account";
Choose "Add device" (in addition, possible to 'remove' stuck device from list before it) - chose "This device". Launch installer.
->> If F-Secure SAFE is installed - installer should remind about it.
If F-Secure SAFE is not installed - installer will trigger installation.
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