F-Secure Safe for PC is blocking Roblox Player

TomW
TomW Posts: 1 New Member

Starting Roblox Player fails with "initialization error 4". You have to disable DeepGuard in order to play Roblox games.

As shown in this video: https://www.youtube.com/watch?v=TBoYuNmwRiU

 

Could F-Secure fix this please? It's not a good idea to disable Deepguard, especially if you forget to enable it again after finishing playing.

Comments

  • Ukko
    Ukko Posts: 3,556 Superuser

    Hello,

     

    You can use F-Secure SAS as potential try to fix situation:

    https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-file

    Maybe F-Secure Labs and their investigation can be useful for re-rate/fix certain flow.

    Knowledgebase article (how to transfer file):

     

    Another suggestion is to try use "Exclusion list". Should be possible to open F-Secure Main UI -- Settings -- Exclusion list and add certain executable or folder.

    Potentially it will reduce 'security' - but it is better than to disable entire DeepGuard.

    Knowledgebase article (based on Bussiness solutions; but about exclusion's recommendations):

     

    It is also possible that noted application with own internal security protection and launch is broken based on F-Secure analysis/hook. Possible to ask application's developers about potential whitelist/exclude security software for their security/integrity checks.

     

    But I'm also only F-Secure user (their home solutions) - so, it is only unofficial feelings.

     

    Thanks!

    HelloImTheRealCamo
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