F-Secure Safe for PC is blocking Roblox Player

TomW

Starting Roblox Player fails with "initialization error 4". You have to disable DeepGuard in order to play Roblox games.

As shown in this video: https://www.youtube.com/watch?v=TBoYuNmwRiU

 

Could F-Secure fix this please? It's not a good idea to disable Deepguard, especially if you forget to enable it again after finishing playing.

Ukko

Hello,

 

You can use F-Secure SAS as potential try to fix situation:

https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-file

Maybe F-Secure Labs and their investigation can be useful for re-rate/fix certain flow.

Knowledgebase article (how to transfer file):

• https://community.f-secure.com/t5/Common-topics/How-can-I-submit-samples-to-F/ta-p/77674

 

Another suggestion is to try use "Exclusion list". Should be possible to open F-Secure Main UI -- Settings -- Exclusion list and add certain executable or folder.

Potentially it will reduce 'security' - but it is better than to disable entire DeepGuard.

Knowledgebase article (based on Bussiness solutions; but about exclusion's recommendations):

• https://community.f-secure.com/t5/Common-topics/Recommendations-regarding/ta-p/102377

 

It is also possible that noted application with own internal security protection and launch is broken based on F-Secure analysis/hook. Possible to ask application's developers about potential whitelist/exclude security software for their security/integrity checks.

 

But I'm also only F-Secure user (their home solutions) - so, it is only unofficial feelings.

 

Thanks!

[Deleted User]

Hello TomW,

 

This issue with Roblox player and SAFE is now solved. You may need to clear the local ORSP cache which can be done easily by rebooting the computer.

 

Please let us know if you have any feedback.