Protection malfunction
Comments
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Hello,
Maybe it is good to know:
->> does it fresh/clean installation of F-Secure solution?
Or F-Secure solution was installed some time already and works?
->> if second option: does there any changes with system before such 'protection trouble'?
if first option: does there any other potential security solutions?
->> does it possible to re-check what is listed under "F-Secure Updates":
-- rightclick F-Secure Tray-picture -- "Open common settings" under menu -- check "List of updates".
All of them are listed as installed?
Thanks!
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Hello,
Just like clarification: I'm also only F-Secure user (their home solutions).
With my feelings: some reasons may be there.
And probably good step is try to contact their direct F-Secure Support Channels (chat as example):
https://www.f-secure.com/en/web/home_global/contact-supportOr if it is not an option -> maybe possible to try reinstallation. Like "Uninstall" F-Secure SAFE by common steps (from system list of installed applications); then restart system, then try to use F-Secure Uninstallation Tool; and then fresh clean installation F-Secure SAFE.
My opinion that such notification, usually, is based on internal F-Secure checks about accessibility its services or some of critical functionality. Since your list of updates (F-Secure databases/engines) are up-to-date and installed (even good to re-check that it was with such state under direct "List of updates" -> Tools -> check updates -> more information); and there are not clear any other reasons (like installed something or so) -- maybe reinstallation is option.
Sorry for my reply.
Thanks!
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Hello,
In general, it should be possible to login into your My F-Secure Account and release unused licence (stuck-device - if it is possible to identify such a device). By 'choose' device-installation and choose 'release licence'.
But even if it will be with stuck-status -> when all licences 'in use' - next try to install F-Secure SAFE should ask for release licences (and re-use them only for active installations).
Thanks!