No option to transfer license to Iphone
I have a two year F Secure Total license for 5 devices.
In this long time frame, people do change their devices so please make it easier for people to release & transfer licenses!!!!!
So we have a Mac and two iphones. We changed phones so apparently they are now using 4 licenses, even though the old phones no longer "exist". As I had to reinstall Freedome on my computer due to connectivity issues, I ran out of licenses and it asked me to transfer a license. Very stupidly, in the confusion I accidently picked one of the phone licenses rather than the old Mac license. So my computer now takes up 2 licenses, and my phone license was deleted.
Now here is the problem: After I did this, my phone doesn't even allow me to transfer a license anymore, even after reinstalling, it just says: Subsciption expired & contact customer support. No other option.
Customer support suggested this: Reinstall on computer (not IOS) and transfer a license. This should free up a license.
But of course it doesn't!
Since you TRANSFER an old license to the new installed program on the same computer, no license frees up.
What I need is to be able to transfer ON IOS!
CAN ANYONE HELP ME PLEASE...
If a reinstallation of the application didn't help. Try contacting our customer support and they can investigate the problem: https://www.f-secure.com/en/web/home_global/contact-support#call0 Like